1.0 – Mobile Devices
• What are we covering?
• 1.1 Given a scenario, install and configure laptop hardware and components
• 1.2 Given a scenario, install components within the display of a laptop
• 1.3 Given a scenario, use appropriate laptop features
• 1.4 Compare and contrast characteristics of various types of other mobile
devices
• 1.5 Given a scenario, connect and configure accessories and ports of other
mobile devices
• 1.6 Given a scenario, configure basic mobile device network connectivity and
application support
• 1.7 Given a scenario, use methods to perform mobile device synchronization
2.0 Networking
• What are we covering?
• 2.1 Compare and contrast TCP and UDP ports, protocols and their purpose
• 2.2 Compare and contrast common networking hardware devices
• 2.3 Given a scenario, install and configure a basic wired/wireless SOHO
network
• 2.4 Compare and contrast wireless networking protocols
• 2.5 Summarize the properties and purposes of services provided by
networked hosts
• 2.6 Explain common network configuration concepts
• 2.7 Compare and contrast internet connection types, network types and their
features
• 2.8 Given a scenario, use appropriate networking tools
3.0 Hardware
• What are we covering?
• 3.1 Explain basic cable types, features and their purposes
• 3.2 Identify common connector types
• 3.3 Given a scenario, install RAM types
• 3.4 Given a scenario, select, install and configure storage devices
• 3.5 Given a scenario, install and configure motherboards, CPUs and add-on
cards
• 3.6 Explain the purposes and uses of various peripheral types
• 3.7 Summarize power supply types and features
• 3.8 Given a scenario, select and configure appropriate components for a
custom PC configuration to meet customer specifications/needs
• 3.9 Given a scenario, install and configure common devices
• 3.10 Given a scenario, configure SOHO multifunction devices/printers and
settings
• 3.11 Given a scenario, install and maintain various print technologies
4.0 Virtualization and Cloud Computing
• 4.1 Compare and contrast cloud computing concepts
• 4.2 Given a scenario, set up and configure client-side virtualization
5.0 Hardware and Network Troubleshooting
• What are we covering?
• 5.1 Given a scenario, use the best practice methodology to resolve problems
• 5.2 Given a scenario, troubleshoot problems related to motherboards, RAM,
CPUs and power
• 5.3 Given a scenario, troubleshoot hard drives and RAID arrays
• 5.4 Given a scenario, troubleshoot video, projector and display issues
• 5.5 Given a scenario, troubleshoot common mobile device issues while
adhering to the appropriate procedures
• 5.6 Given a scenario, troubleshoot printers
• 5.7 Given a scenario, troubleshoot common wires and wireless network
problems

Module 1 – Operation Systems
• Compare and contrast common operating system types and their purposes
• Compare and contrast features of Microsoft Windows versions
• Summarize general OS installation considerations and upgrade methods
• Given a scenario, use appropriate Microsoft command line tools
• Given a scenario, use Microsoft operating system features and tools
• Given a scenario, use Microsoft Windows Control Panel utilities
• Summarize application installation and configuration concepts
• Given a scenario, configure Microsoft Windows networking on a client/desktop
• Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating
systems
Module 2 – Security
• Summarize the importance of physical security measures
• Explain logical security concepts
• Compare and contrast wireless security protocols and authentication methods
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
• Compare and contrast social engineering, threats, and vulnerabilities
• Compare and contrast the differences of basic Microsoft Windows OS security settings
• Given a scenario, implement security best practices to secure a workstation
• Given a scenario, implement methods for securing mobile devices
• Given a scenario, implement appropriate data destruction and disposal methods
• Given a scenario, configure security on SOHO wireless and wired networks
Module 3 – Software Troubleshooting
•Given a scenario, troubleshoot Microsoft Windows OS problems
• Given a scenario, troubleshoot and resolve PC security issues
• Given a scenario, use best practice procedures for malware removal
• Given a scenario, troubleshoot mobile OS and application issues
• Given a scenario, troubleshoot mobile OS and application security issues
Module 4 – Operational Procedures
•Compare and contrast best practices associated with types of documentation
• Given a scenario, implement basic change management best practices
• Given a scenario, implement basic disaster prevention and recovery methods
• Explain common safety procedures • Explain environmental impacts and appropriate controls
• Explain the processes for addressing prohibited content/activity, and privacy, licensing, and
policy concepts
• Given a scenario, use proper communication techniques and professionalism
• Identify the basics of scripting • Given a scenario, use remote access technologies

• Intro Network Plus N10-007
• Basic networking
• Activity basic networking
• OSI model
• Exploring the OSI model act
• Protocol and ports
• Activity examining protocols and ports
• Connection oriented vs connectionless
• Activity comparing TCP and UDP
• Internet protocol (IP)
• Activity examining the lower layer protocols
• Layer 7 remote control protocols
• Layer 7 file transfer protocols
• Layer 7 file transfer protocols
• Layer 7 messaging protocols
• Activity examining messaging protocols
• Layer 7 web traffic protocols
• layer 7 streaming media protocols
• Layer 7 infrastructure management protocols
• Switching
• Activity creating collision and broadcast domains
• Interface properties and segmentation
• Activity creating a basic network segment
• Switching part 2
• Activity switching
• Switching loop management
• Activity managing switching loops
• VLANs
• Activity creating VLANs
• Routing
• Activity examining ARP
• IP addressing basics
• Activity configuring IP
• Routers
• Activity setting up a router
• Routing basics
• Activity adding static routes
• VLAN routing
• Activity routing between VLANs
• NAT/PAT
• Activity configuring NAT/PAT
• Routing protocols
• Activity configuring a routing protocol
• Firewalls
• Activity configuring firewalls
• Advanced switching and routing concepts
• Activity exploring IPv6
• Performance concepts
• IP addressing
• Subnetting
• Activity learning to subnet
• Address assignments
• Network types and topologies
• Wireless topologies
• Network types
• Technologies that facilitate the internet of things (IoT)
• Wireless technologies
• 802.11 standards
• Wi-Fi frequencies
• Wi-Fi antenna concepts
• Bluetotoh
• Cellular
• Activity using an RF spectrum analyzer
• Cloud concepts
• Activity exploring cloud services
• Network services
• Activity setting up DNS
• DHCP service
• Activity setting up DHCP
• NTP

• Infrastructure
• Activity testing a fiber optic cable
• Plenum vs. PVC
• Activity crimping on an RJ-45 connector
• Transceivers
• Activity terminating cable to a 110 block
• Copper cable standards
• Activity creating a crossover cable
• Ethernet deployment standards
• Network device placement and installation
• Repeater
• Router
• Modem
• Activity setting up a WAP
• Firewall
• Media converter
• Advanced network devices
• Wireless controller
• Proxy server
• Activity configuring proxy settigns
• VPN concentrator
• Virtual networking components
• Network storage types
• WAN technologies
• Transmission mediums
• Activity configuring WAN links
• Termination

• Change management
• IDF-MDF documentation
• Labeling
• Logical vs physical diagrams
• Network operations documentation
• Rack diagrams
• Standard operation procedures
• Using documentation act
• Wiring and ports locations
• Continuity and disaster
• MTTR mean time repair
• Recovery
• Backing up your data act
• Event management
• Metrics
• Scanning monitoring patching
• Testing the network act
• HTTPS management
• Out of band management
• RDP
• Remote access methods
• Remote file access
• making remote connections act
• SSH
• VNC
• Policies and best practices
• Creating policies and procedures act

Physical Security Devices
• Detection
• Prevention
Authentication and Access Control
• Authorization, Authentication, and Accounting
• Multifactor Authentication
• Access Control
• Activity: Examining Access Control Mechanisms
Basic Wireless Network Security
• WPA
• WPA2
• TKIP-RC4
• CCMP-AES
• Authentication and Authorization
• Geofencing
• Activity: Demonstrating the Need for Wireless Security
Common Network Attacks
• DoS
• Social Engineering
• Insider Threat
• Logic Bomb
• Rogue Access Point
• Evil Twin
• War-driving
• Phishing
• Ransomware
• DNS Poisoning
• ARP Poisoning
• Spoofing
• Deauthentication
• Brute Force
• VLAN Hopping
• Man-in-the-Middle
• Exploits vs. Vulnerabilities
• Activity Conducting a Phishing Attack
Network Device Hardening
• Changing Default Credentials
• Avoiding Common Passwords
• File Hashing
• Generating New Keys
• Activity Supporting Secure Authentication and Encryption
• Upgrading Firmware
• Patching and Updates
• Disabling Unnecessary Services
• Using Secure Protocols
• Disabling Unused Ports
Common Mitigation Techniques
• Signature Management
• Device Hardening
• Change Native VLAN
• Switchport Protection
• Network Segmentation
• Privileged User Account
• File Integrity Monitoring
• Role Separation
• Restricting Access Via ACLs
• Honeypot/Honeynet
• Penetration Testing
• Activity: Implementing a Honeypot

Network Troubleshooting Methodology
• Identify the Problem
• Establish a Theory of Probable Cause
• Test the Theory to Determine the Cause
• Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
• Implement the Solution or Escalate as Necessary
• Verify Full System Functionality and , if Applicable, Implement Preventive Measures
• Document Findings, Actions, and Outcomes
Using the Appropriate Tool
• Hardware Tools – Basic Hand Held
• Hardware Tools – Analyzers
• Activity: Troubleshooting with Hardware Tools
• Software Tools – Testers and Analyzers
• Activity: Troubleshooting with Software Tools
• Software Tools – Command Line
• Activity: Using Command Line Tools
Troubleshoot Wired Connectivity and Performance
• Signal Issues:
• Attenuation
• Latency
• Jitter
• Crosstalk
• EMI
• Activity Troubleshooting Signal Problems
• Physical Issues:
• Open/short
• Incorrect pin-out
• Incorrect Cable Type
• Bad Port
• Damaged cable
• Bent pins
• Transceiver Issues:
• Transceiver mismatch
• TX/RX reverse
• Duplex/speed mismatch
• Activity: Troubleshooting Transceiver Problems
• Traffic Flow Issues:
• Bottleneck
• VLAN mismatch
• Network connection LED status indicators
Troubleshoot Wireless Connectivity and Performance
• Signal Loss:
• Attenuation
• Reflection
• Refraction
• Absorption
• Latency & Jitter
• Antenna Issues:
• Incorrect antenna type
• Incorrect antenna placement
• Incorrect WAP type
• WAP Issues:
• Interference
• Channel overlap
• Overcapacity
• Distance limitations
• Frequency mismatch
• Power levels
• Signal-to-noise ratio
• WAP Misconfiguration:
• Wrong SSID
• Wrong passphrase
• Security type mismatch
• Activity Troubleshooting WAP Issues
Troubleshoot Common Network Service Issues
• Common Network Issues:
• Physical Connectivity
• Incorrect IP Address
• Incorrect Gateway
• Incorrect Netmask
• Names Not Resolving
• Untrusted SSL Certificate
• DCP Issues:
• Duplicate IP Addresses
• Expired IP Address
• Rogue DHCP
• Exhausted DHCP Scope
• Firewall/ACL Issues:
• Blocked TCP/UDP Ports
• Incorrect Host-based Firewall Settings
• Incorrect ACL Settings
• Advanced Network Issues:
• DNS Server Issues
• Duplicate MAC Addresses
• Incorrect Time
• Unresponsive Service
• Hardware Failure
• Activity Case Study: Troubleshooting an Unusual Network Issue

1.1 Introduction

1.2 Introduction To TCPIP Networking Part 1

1.3 Introduction To TCPIP Networking Part 2

1.4 Introduction To TCPIP Networking Part 3

1.5 Introduction To TCPIP Networking Part 4

1.6 Ethernet LAN Fundamentals Part 1

1.7 Ethernet LAN Fundamentals Part 2

1.8 Ethernet LAN Fundamentals Part 3

1.9 Wide Area Networks Part 1

1.10 Wide Area Networks Part 2

1.11 IPv4 Addressing And Routing Fundamentals Part 1

1.12 IPv4 Addressing And Routing Fundamentals Part 2

1.13 IPv4 Addressing And Routing Fundamentals Part 3

1.14 TCPIP Transport And Applications Part 1

1.15 TCPIP Transport And Applications Part 2

2.1 Command Line Essentials Part 1

2.2 Command Line Essentials Part 2

2.3 Command Line Essentials Part 3

2.4 Ethernet LAN Switching

2.5 Managing Ethernet Switches Part 1

2.6 Managing Ethernet Switches Part 2

2.7 Configuring Switch Interfaces

3.1 Understanding LAN Design Options Part 1

3.2 Understanding LAN Design Options Part 2

3.3 Understanding LAN Design Options Part 3

3.4 Implementing And Configuring Ethernet VLANS Part 1

3.5 Implementing And Configuring Ethernet VLANS Part 2

4.1 IPv4 Subnetting Part 1

4.2 IPv4 Subnetting Part 2

4.3 IPv4 Subnetting Part 3

4.4 IPv4 Subnetting Part 4

4.5 Analyzing Classful IPv4 Networks Part 1

4.6 Analyzing Classful IPv4 Networks Part 2

4.7 Analyzing Classful IPv4 Networks Part 3

4.8 Analyzing Subnet Masks Part 1

4.9 Analyzing Subnet Masks Part 2

4.10 Analyzing existing Subnets

5.1 Implementing IPv4 Part 1
5.2 Implementing IPv4 Part 2
5.3 Configuring IPv4 Address And Static Routes Part 1
5.4 Configuring IPv4 Address And Static Routes Part 2
5.5 Configuring IPv4 Address And Static Routes Part 3
5.6 Using Dynamic Routing Protocols Part 1
5.7 Using Dynamic Routing Protocols Part 2
5.8 Configuring IPv4 Hosts Part 1
5.9 Configuring IPv4 Hosts Part 2

6.1 Designing IP Subnets Part 1

6.2 Designing IP Subnets Part 2

6.3 Using VLAN Part 1

6.4 Using VLAN Part 2

6.5 Troubleshooting IPv4

7.1 Access Control Lists Part 1

7.2 Access Control Lists Part 2

7.3 Access Control Lists Part 3

7.4 Access Control Lists Part 4

7.5 Network Address Translation Part 1

7.6 Network Address Translation Part 2

8.1 IPv6 Fundamentals Part 1

8.2 IPv6 Fundamentals Part 2

8.3 IPv6 Fundamentals Part 3

8.4 IPv6 Fundamentals Part 4

8.5 IPv6 Addressing And Subnetting Part 1

8.6 IPv6 Addressing And Subnetting Part 2

8.7 Implementing IPv6 Part 1

8.8 Implementing IPv6 Part 2

8.9 Implementing IPv6 Part 3

8.10 Implementing IPv6 Part 4

8.11 Course Conclusion

Introduction

Ethernet LAN Fundamentals Part 1

Ethernet LAN Fundamentals Part 2

Implementing Virtual LANs Part 1

Implementing Virtual LANs Part 2

Using VLAN Trunking Part 1

Using VLAN Trunking Part 2

Understanding Spanning Tree Protocol Part 1

Understanding Spanning Tree Protocol Part 2

Understanding Spanning Tree Protocol Part 3

Spanning Tree Implementation Part 1

Spanning Tree Implementation Part 2

Spanning Tree Implementation Part 3

Security Management Part 1

Security Management Part 2

Security Management Part 3

Security Management Part 4

1. Understanding OSPF Part 1
2. Understanding OSPF Part 2
3. Understanding OSPF Part 3
4. Implementing OSPF Part 1
5. Implementing OSPF Part 2
6. Implementing OSPF Part 3
7. Implementing OSPF Part 4
8. Understanding EIGRP Part 1
9. Understanding EIGRP Part 2
10. Understanding EIGRP Part 3
11. Implementing EIGRP Part 1
12. Implementing EIGRP Part 2
13. Troubleshooting IPv41 Part 1
14. Troubleshooting IPv4 Part 2
15. Troubleshooting IPv4 Part 3

1. Implementing Point-To-Point WANs Part 1
2. Implementing Point-To-Point WANs Part 2
3. Implementing Point-To-Point WANs Part 3
4. Private WANs With Ethernet And MPLS Part 1
5. Private WANs With Ethernet And MPLS Part 2
6. Private WANs With Ethernet And MPLS Part 3
7. Private WANs With Internet VPNs Part 1
8. Private WANs With Internet VPNs Part 2
9. Private WANs With Internet VPNs Part 3

1. Basic Access Control Lists Part 1
2. Basic Access Control Lists Part 2
3. Advanced Access Control Lists Part 1
4. Advanced Access Control Lists Part 2
5. Quality Of Service Part 1
6. Quality Of Service Part 2

1. IPv4 Routing In The LAN Part 1
2. IPv4 Routing In The LAN Part 2
3. Implementing HSRP Part 1
4. Implementing HSRP Part 2
5. Troubleshooting IPv4 Routing Part 1
6. Troubleshooting IPv4 Routing Part 2

1. IPv6 Implementation And Routing Basics Part 1
2. IPv6 Implementation And Routing Basics Part 2
3. IPv6 Implementation And Routing Basics Part 3
4. IPv6 Implementation And Routing Basics Part 4
5. Implementing OSPF For IPv6 Part 1
6. Implementing OSPF For IPv6 Part 2
7. Implementing EIGRP For IPv6 Part 1
8. Implementing EIGRP For IPv6 Part 2
9. IPv6 Access Control Lists Part 1
10. IPv6 Access Control Lists Part 2

1. Overview Of Cloud Computing Part 1
2. Overview Of Cloud Computing Part 2
3. Conclusion

Determine network resources needed for implementing EIGRP on a network
Create an EIGRP implementation plan
Create an EIGRP verification plan
Configure EIGRP routing<
Verify EIGRP solution was implemented properly using show and debug commands
Document results of EIGRP implementation and verification

Determine network resources needed for implementing OSPF on a network
Create an OSPF implementation plan
Create an OSPF verification plan
Configure OSPF routing
Verify OSPF solution was implemented properly using show and debug commands
Document results of OSPF implementation and verification plan

Determine network resources needed for implementing eBGP on a network
Create an eBGP implementation plan
Create an eBGP verification plan
Configure eBGP routing
Verify eBGP solution was implemented properly using show and debug commands
Document results of eBGP implementation and verification plan

Determine network resources needed for implementing IPv6 on a network
Create an IPv6 implementation plan
Create an IPv6 verification plan
Configure IPv6 routing
Configure IPv6 interoperation with IPv4
Verify IPv6 solution was implemented properly using show and debug commands
Document results of IPv6 implementation and verification plan

Create a redistribution implementation plan based upon the results of the redistribution analysis
Create a redistribution verification plan
Configure a redistribution solution
Verify that a redistribution was implemented
Document results of a redistribution implementation and verification plan
Identify the differences between implementing an IPv4 and IPv6 redistribution solution

Module 1 Plan And Design
1.1 Course And Instructor Introduction
1.2 Planning For Complex NetworkPart1
1.3 Planning For Complex NetworkPart2
1.4 Intro To Cisco Enterprise Architecture And CAM Part1
1.5 Intro To Cisco Enterprise Architecture And CAM Part2
1.6 Review Networking Topology Part1
1.7 Review Networking Topology Part2
1.8 Review OSI Model
1.9 Review SLA
1.10 Network Discovery
1.11 NTP ExplainedPart1
1.12 NTP ExplainedPart2
1.13 Network SecurityPart1
1.14 Network SecurityPart2

Module 2: Switch Configuration
2.1 VLAN And Trunking Part1
2.2 VLAN And Trunking Part2
2.3 VTP Intro And Config
2.4 Ether Channel Configuration And Load Balancing
2.5 More Ether Channel ConfigurationPart1
2.6 More Ether Channel ConfigurationPart2
2.7 Port Security
2.8 Root Guard
2.9 Configuring MST

Module 3 IP Configuration
3.1 DHCP Intro And ConfigPart1
3.2 DHCP Intro And ConfigPart2
3.3 IPV6 Intro And ConfigPart1
3.4 IPV6 Intro And ConfigPart2
3.5 Configure DHCP
3.6 Configure DHCPV6
3.7 Configure IPSLA
3.8 NTP Configuration
3.9 Network Monitoring Using IPSLAPart1
3.10 Network Monitoring Using IPSLAPart2
3.11 Network Monitoring Using IPSLAPart3

Module 4 STP And RTP
4.1 STP Intro And Config
4.2 Improve STP ConfigPart1
4.3 Improve STP ConfigPart2
4.4 Improve STP ConfigPart3
4.5 Improve STP ConfigPart4
4.6 Implement RSTP
4.7 Intro And Config MST

Module 5 Routing
5.1 Config Routing Between VLANs With Router
5.2 Routing On A MultiLayer Switch
5.3 Routing With An External Router
5.4 Further Routing On Multilayer Switch
Module 6 HSRP, VRRP, GLBP
6.1 Configure And Tune HSRP
6.2 Configure HSRP With Load Balancing
6.3 HSRP For IPv6
6.4 Configure VRRP
6.5 Configure VRRP With Load Balancing
6.6 Implement GLBP
6.7 Configure GLBP
Module 07 Course Review
7.1 Designing Complex Networks
7.2 Review Demo CAM
7.3 Review Demo VLAN’s And Trunking
7.4 Review Demo VTP Configure
7.5 Review Demo Ether Channel And Load
Balancing
7.6 Review Demo RSTP
7.7 Review Demo Routing Between VLAN’s With A Router

Troubleshoot EIGRP
Troubleshoot OSPF
Troubleshoot eBGP
Troubleshoot routing redistribution solution
Troubleshoot a DHCP client and server solution
Troubleshoot NAT
Troubleshoot first hop redundancy protocols
Troubleshoot IPv6 routing
Troubleshoot IPv6 and IPv4 interoperability
Troubleshoot switch-to-switch connectivity for the VLAN based solution
Troubleshoot loop prevention for the VLAN based solution
Troubleshoot Access Ports for the VLAN based solution
Troubleshoot private VLANS
Troubleshoot port security
Troubleshoot general switch security
Troubleshoot VACL and PACL
Troubleshoot switch virtual interfaces (SVIs)
Troubleshoot switch supervisor redundancy
Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
Troubleshoot a VoIP support solution
Troubleshoot a video support solution
Troubleshoot Layer 3 Security
Troubleshoot issues related to ACLs used to secure access to Cisco routers
Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
Troubleshoot security issues related to IOS services (NTP, HTTP, FTP, RCP, etc.

Course Introduction
Network Review Part 1
Network Review Part 2
Network Review Part 3
Network Review Part 4

Terminology And Fundamentals Part 1
Terminology And Fundamentals Part 2
Terminology And Fundamentals Part 3
Terminology And Fundamentals Part 4
Terminology And Fundamentals Part 5
Terminology And Fundamentals Part 6
Terminology And Fundamentals Part 7

Module 3: PKI And Cryptography
PKI And Cryptography Part 1
PKI And Cryptography Part 2
Module 4: AAA
AAA Part 1
AAA Part 2
AAA Part 3
Module 5: Bring Your Own Device
Bring Your Own Device Part 1
Bring Your Own Device Part 2
Bring Your Own Device Part 3
Module 6: Secure Access
Secure Access Part 1
Secure Access Part 2
Secure Access Part 3
Secure Access Demo

Module 7: VPNs
VPN Concepts Part 1
VPN Concepts Part 2
Remote Access VPNs Part 1
Remote Access VPNs Part 2
Site To Site VPNs
Module 8: Secure Routing And Switching
Secure Routing And Switching Part 1
Secure Routing And Switching Part 2
Secure Routing And Switching Demo 1
Secure Routing And Switching Demo 2
Layer 2 Attacks Part 1
Layer 2 Attacks Part 2
Layer 2 Attacks Part 3
Mitigation Part 1
Mitigation Part 2

Firewall Technologies Part 1
Firewall Technologies Part 2
Implementing NAT Part 1
Implementing NAT Part 2
Zone-Based Firewall
Firewall Features On The ASA Part 1
Firewall Features On The ASA Part 2
Firewall Features On The ASA Part 3

Module 10: Intrusion Protection System (IPS)
Intrusion Protection System Part 1
Intrusion Protection System Part 2
Module 11: Content And Endpoint Security
Content And Endpoint Security Part 1
Content And Endpoint Security Part 2
Course Conclusion