• Intro Network Plus N10-008
• Basic networking
• Activity basic networking
• OSI model
• Exploring the OSI model act
• Protocol and ports
• Activity examining protocols and ports
• Connection oriented vs connectionless
• Activity comparing TCP and UDP
• Internet protocol (IP)
• Activity examining the lower layer protocols
• Layer 7 remote control protocols
• Layer 7 file transfer protocols
• Layer 7 file transfer protocols
• Layer 7 messaging protocols
• Activity examining messaging protocols
• Layer 7 web traffic protocols
• layer 7 streaming media protocols
• Layer 7 infrastructure management protocols
• Switching
• Activity creating collision and broadcast domains
• Interface properties and segmentation
• Activity creating a basic network segment
• Switching part 2
• Activity switching
• Switching loop management
• Activity managing switching loops
• VLANs
• Activity creating VLANs
• Routing
• Activity examining ARP
• IP addressing basics
• Activity configuring IP
• Routers
• Activity setting up a router
• Routing basics
• Activity adding static routes
• VLAN routing
• Activity routing between VLANs
• NAT/PAT
• Activity configuring NAT/PAT
• Routing protocols
• Activity configuring a routing protocol
• Firewalls
• Activity configuring firewalls
• Advanced switching and routing concepts
• Activity exploring IPv6
• Performance concepts
• IP addressing
• Subnetting
• Activity learning to subnet
• Address assignments
• Network types and topologies
• Wireless topologies
• Network types
• Technologies that facilitate the internet of things (IoT)
• Wireless technologies
• 802.11 standards
• Wi-Fi frequencies
• Wi-Fi antenna concepts
• Bluetotoh
• Cellular
• Activity using an RF spectrum analyzer
• Cloud concepts
• Activity exploring cloud services
• Network services
• Activity setting up DNS
• DHCP service
• Activity setting up DHCP
• NTP

• Infrastructure
• Activity testing a fiber optic cable
• Plenum vs. PVC
• Activity crimping on an RJ-45 connector
• Transceivers
• Activity terminating cable to a 110 block
• Copper cable standards
• Activity creating a crossover cable
• Ethernet deployment standards
• Network device placement and installation
• Repeater
• Router
• Modem
• Activity setting up a WAP
• Firewall
• Media converter
• Advanced network devices
• Wireless controller
• Proxy server
• Activity configuring proxy settigns
• VPN concentrator
• Virtual networking components
• Network storage types
• WAN technologies
• Transmission mediums
• Activity configuring WAN links
• Termination

• Change management
• IDF-MDF documentation
• Labeling
• Logical vs physical diagrams
• Network operations documentation
• Rack diagrams
• Standard operation procedures
• Using documentation act
• Wiring and ports locations
• Continuity and disaster
• MTTR mean time repair
• Recovery
• Backing up your data act
• Event management
• Metrics
• Scanning monitoring patching
• Testing the network act
• HTTPS management
• Out of band management
• RDP
• Remote access methods
• Remote file access
• making remote connections act
• SSH
• VNC
• Policies and best practices
• Creating policies and procedures act

Physical Security Devices
• Detection
• Prevention
Authentication and Access Control
• Authorization, Authentication, and Accounting
• Multifactor Authentication
• Access Control
• Activity: Examining Access Control Mechanisms
Basic Wireless Network Security
• WPA
• WPA2
• TKIP-RC4
• CCMP-AES
• Authentication and Authorization
• Geofencing
• Activity: Demonstrating the Need for Wireless Security
Common Network Attacks
• DoS
• Social Engineering
• Insider Threat
• Logic Bomb
• Rogue Access Point
• Evil Twin
• War-driving
• Phishing
• Ransomware
• DNS Poisoning
• ARP Poisoning
• Spoofing
• Deauthentication
• Brute Force
• VLAN Hopping
• Man-in-the-Middle
• Exploits vs. Vulnerabilities
• Activity Conducting a Phishing Attack
Network Device Hardening
• Changing Default Credentials
• Avoiding Common Passwords
• File Hashing
• Generating New Keys
• Activity Supporting Secure Authentication and Encryption
• Upgrading Firmware
• Patching and Updates
• Disabling Unnecessary Services
• Using Secure Protocols
• Disabling Unused Ports
Common Mitigation Techniques
• Signature Management
• Device Hardening
• Change Native VLAN
• Switchport Protection
• Network Segmentation
• Privileged User Account
• File Integrity Monitoring
• Role Separation
• Restricting Access Via ACLs
• Honeypot/Honeynet
• Penetration Testing
• Activity: Implementing a Honeypot

Network Troubleshooting Methodology
• Identify the Problem
• Establish a Theory of Probable Cause
• Test the Theory to Determine the Cause
• Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
• Implement the Solution or Escalate as Necessary
• Verify Full System Functionality and , if Applicable, Implement Preventive Measures
• Document Findings, Actions, and Outcomes
Using the Appropriate Tool
• Hardware Tools – Basic Hand Held
• Hardware Tools – Analyzers
• Activity: Troubleshooting with Hardware Tools
• Software Tools – Testers and Analyzers
• Activity: Troubleshooting with Software Tools
• Software Tools – Command Line
• Activity: Using Command Line Tools
Troubleshoot Wired Connectivity and Performance
• Signal Issues:
• Attenuation
• Latency
• Jitter
• Crosstalk
• EMI
• Activity Troubleshooting Signal Problems
• Physical Issues:
• Open/short
• Incorrect pin-out
• Incorrect Cable Type
• Bad Port
• Damaged cable
• Bent pins
• Transceiver Issues:
• Transceiver mismatch
• TX/RX reverse
• Duplex/speed mismatch
• Activity: Troubleshooting Transceiver Problems
• Traffic Flow Issues:
• Bottleneck
• VLAN mismatch
• Network connection LED status indicators
Troubleshoot Wireless Connectivity and Performance
• Signal Loss:
• Attenuation
• Reflection
• Refraction
• Absorption
• Latency & Jitter
• Antenna Issues:
• Incorrect antenna type
• Incorrect antenna placement
• Incorrect WAP type
• WAP Issues:
• Interference
• Channel overlap
• Overcapacity
• Distance limitations
• Frequency mismatch
• Power levels
• Signal-to-noise ratio
• WAP Misconfiguration:
• Wrong SSID
• Wrong passphrase
• Security type mismatch
• Activity Troubleshooting WAP Issues
Troubleshoot Common Network Service Issues
• Common Network Issues:
• Physical Connectivity
• Incorrect IP Address
• Incorrect Gateway
• Incorrect Netmask
• Names Not Resolving
• Untrusted SSL Certificate
• DCP Issues:
• Duplicate IP Addresses
• Expired IP Address
• Rogue DHCP
• Exhausted DHCP Scope
• Firewall/ACL Issues:
• Blocked TCP/UDP Ports
• Incorrect Host-based Firewall Settings
• Incorrect ACL Settings
• Advanced Network Issues:
• DNS Server Issues
• Duplicate MAC Addresses
• Incorrect Time
• Unresponsive Service
• Hardware Failure
• Activity Case Study: Troubleshooting an Unusual Network Issue